Vidmore Video Fix Frequently Asked Questions

Under normal conditions, you will receive the license code via email within one hour after you finish the order. If you have not received the license code in time or lost it, please get in touch with support@vidmore.com. We will send you the license code immediately.

1. After launching the software, click the Register button to enter the window.

2. Then, input your email and license code.

3. Click the Activate button to finish the registration.

No, you can’t use a license key of the Windows version in a Mac version. If you purchased the wrong version, you can contact our support team (support@vidmore.com) within 7 days and exchange the license code.

1. Make sure you have installed the right product, and the right Windows or Mac version.

2. Copy the license code directly from the email and paste it in the program, to avoid typing errors. There is no “o” or “l” in the license code.

3. Take a screenshot of the registration window and send it to our support team (support@vidmore.com) for further help.

1. Ensure you have installed the right software with the right version.

2. Copy the license key from the email and paste it into the program directly to avoid typing errors. There is no “o” or “l” in the license code.

3. Take a screenshot of the activation window and send it to our support team (support@vidmore.com) for further help.

Yes, but the registration code needs to be reset. You can contact our support team (support@vidmore.com) and send your order information (order number, license key) to us. Then, we’ll help you reset your license code.

You can use Vidmore Video Fix to repair your MP4, 3GP, and MOV videos.

Vidmore Video Fix can help you repair any corrupt videos, including unplayable, grainy, jerky, choppy, blurry, pixelated, and out-of-sync videos. You also can use this software to fix your videos showing black screens or being damaged when transferring, recovering, editing, etc.

Sample Video should be playable. Your Sample Video and Corrupt Video should be in the same format and shot by the same device or saved from the same platform. For example, if your damaged video was taken by your iPhone, you should use the same iPhone to shoot a new video, and this video will be the sample video.

If Vidmore Video Fix says it doesn’t support the format of your corrupt video, you can click the Feedback button. In the Feedback window, you can send your corrupt video and sample video to us through the attachment or the sharing link. After receiving your feedback, our technical team will help you repair your broken videos as soon as possible.

You can click Menu and select Check Update to see if there is a newer version of Vidmore Video Fix. If there is an update, you can get the newest software in the program. You also can go to the official website to download the latest version of Vidmore Video Fix.

Yes. But if you want to use all of this software’s functions on multiple devices, you can purchase a Lifetime License, which enables you to use Vidmore Video Fix on 3 devices.