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Convertitore video

License & Activation

Can I evaluate the software before purchasing?

Yes. We provide trial versions for all our software. You can visit the related product page to download the free trial version. In general, trial versions have very few functional differences from the registered versions.

Is it safe to purchase products from your website?

Yes. All your personal information is secured and will not be disclosed to anyone else.

Quali metodi di pagamento sono accettati?

Accettiamo la maggior parte dei metodi di pagamento tra cui Visa, MasterCard, American Express, Discover, JCB e PayPal.

Perché il prezzo sul tuo sito web è diverso da quello nel carrello?

The price on our website is tax-excluded. The payment platform charges taxes for orders in European Union countries (VAT), United Kingdom (VAT), Australia (GST), Japan (JCT) and some states of USA (Sales Tax). These tax laws may cause you to have an additional charge added.

Will I get an invoice or receipt?

Yes, we provide an electronic invoice for each order. As soon as your order has been processed successfully, the payment platform will send a confirmation e-mail with your electronic invoice. If you need further assistance, contact us with your order details including your Order Number.

Will I get a physical copy of the product?

No. Because our products are computer software, we only provide free download and upgrade for our customers.

How do I know if my order is processed?

You will receive the confirmation e-mail from the payment platform that your order goes through. Do not see it? Follow the solutions as below:

1.Check the email in the spam/junk folder.

2.Check if your credit card/PayPal account to see if the payment is successful.

3.Neither works? Contact our support team, and we will help you to check the status of your order.

What shall I do if I didn’t get the registration code?

The registration code will be delivered via e-mail together with the confirmation e-mail from the payment platform. If you didn’t get an e-mail in one hour, contact our support team for help.

What shall I do if I purchase the wrong product?

Please contact our support team to exchange the license key. You may need to pay the price difference.

Can I cancel the order after placing it?

All the products follow the model of try before you buy. Before you purchase the product, you must have known if the product can meet your demands from the trial version.

Due to the automated way that orders are processed and fulfilled via payment platforms, once an order is processed, it cannot be canceled. If there’s something wrong with our product and our team can't solve it, we will consider to give you a refund according to our Refund Policy.

License FAQs

How long is the validity period of my registration code?

The registration code works lifetime. After you purchased our product, you will get lifetime upgrade and free technical support.

Can I use the registration code on both Windows and Mac computers?

No, one registration code does not work for both Windows and Mac versions. If you want to use our product on both Windows and Mac, you need to purchase one registration code for each system. If you purchased the wrong version, please contacts our support team to exchange it as soon as possible.

What is the difference between Personal License and Commercial License?

Personal License is only for personal use while Commercial License is for business purpose. With Personal License, you can use the license on three different computers. Commercial License is always adopted in a company, and can be used on 99 different computers.

Is there any discount if I want to purchase a second license key?

Yes, we provide discount for customer who once purchased our software. Please contact our support team for more details.

Cosa devo fare se il codice di registrazione non è valido?

Innanzitutto, devi assicurarti che il prodotto che stai tentando di registrare sia quello che hai acquistato. Quindi, ricontrolla l'ortografia dell'indirizzo e-mail del registro e del codice di registrazione. Se ancora non funziona, puoi contattare il nostro team di supporto per assistenza.

What shall I do, if I lost my registration code?

Contact our support team and provide the e-mail address that you used to purchase the license key.

Posso usare il mio codice di registrazione su un altro computer?

Yes. As long as your registration code is used on less than the authorized computers (Personal License: 3 computers, Commercial License: 99 computers), you can use it on a new computer. Otherwise, you need to contact our support team to get the code reset.

Still Need Help?

Submit Ticket

Submit a request to get technical support for products and services.

Send Email

If you still need help with your purchase or product, send us an email.

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