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Product User Guide

Do not know how to use Vidmore product? The following user guide will help you.

Các câu hỏi thường gặp

If you have any question when purchasing or using Vidmore software, check out the questions below.

General FAQsGeneral FAQs
  • Why is the price on your website different from that in the cart?

    The price on our website is tax-excluded. The payment platform charges taxes for orders in European Union countries (VAT), United Kingdom (VAT), Australia (GST), Japan (JCT) and some states of USA (Sales Tax).

  • What payment methods are accepted?

    We accept most payment methods including Visa, MasterCard, American Express, Discover, JCB, and PayPal.

  • What shall I do if I did not get the registration code?

    The registration code will be delivered via e-mail together with the confirmation e-mail from the payment platform. If you did not get an e-mail in one hour, contact our support team for help.

  • Does my registration code apply for both Windows and Mac versions?

    No. If you have purchased a registration code for the Windows version, it can not be used on the Mac version.

  • What shall I do, if the registration code is invalid?

    Firstly, you need to ensure that the product you are trying to register is the one that you have purchased. Then, double-check the spelling of the register e-mail address and the registration code. If it still doesn’t work, you can contact our support team for assistance.

  • Can I use my registration code on another computer?

    Yes. If your registration code is used on less than the authorized computers (Monthly/Annually License: 1 computer, Lifetime License: 3 computers), you can use it on a new computer. Otherwise, you need to contact our support team to get the code reset.

More FAQs

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