Game Recorder Frequently Asked Questions

Yes, Vidmore Game Recorder can be installed on Windows computer running in 32-bit and 64-bit. Check the detailed technical specifications here.

No, Vidmore Game Recorder offers the free trial version with the same functions as the registered version and no watermark will be added in the recording file. The differences between free trial version and registered version can be found as the following image.

Firstly, you should check your computer tech species to see if Vidmore Game Recorder is compatible with your computer. Then you should check the Internet connection. If neither of them work, just contact our support team (support@vidmore.com) to help to solve the problem further.

Yes, but the license key should be reset by us. Contact our support team (support@vidmore.com) and send us your order information (order number, license key). Then we’ll help you reset the key.

Yes, it is fully compatible with Windows 11. Plus, our program is frequently upgraded with new features and optimizations for the latest hardware and OS versions.

To record a video with audio, you should make sure the audio toggles are enabled.

After selecting the recording mode, you should toggle on the “System Sound” or/and “Microphone” according to your own needs.

Vidmore Game Recorder adopts GPU hardware acceleration (NVIDIA/AMD) to ensuring that recording consumes minimal CPU, GPU, and RAM resources compared to other alternatives.

Yes, Vidmore Game Recorder supports 4K ultra high definition and the maximum frame rate (FPS) supported is 120fps, perfectly capturing game graphics quality.

Vidmore Game Recorder features an independent audio control function, which allows users to independently switch system sound, microphone sound, or both. So, if you just need to record system audio, you can toggle off the microphone track.

It supports nearly all mainstream formats… ensuring compatibility across various devices and platforms.

Before recording, you can select the specific Game App or Window for capture. As a result, notifications will not be captured even if they overlap with the game window.

Vidmore Game Recorder has a wide support of video and audio formats.

For Windows users, you can export GIF, MP4, WMV, MOV, AVI, TS, F4V, M4V, MP3, WMA, AAC, M4A and CAF.

For Mac users, you can export MP4 and M4A.

Yes, you can. For selecting the recording quality, you should click the settings button in the main interface, and scroll down to the “Output” tab, where you can select the video or audio quality from Lowest to Lossless under the dropdown list of “Video quality” and “Audio quality”.

Yes, you can. Just click the settings button in the main interface, and click the tab of “Mouse”, then select the checkbox of “Show mouse clicks” and select the color.

Yes, you can. Open the settings option from the main interface, and click the “hotkeys” tab, where you can set the hotkeys for Start/Stop record, Pause Record, etc.

For hiding the desktop icons and float bar, you should navigate the “Recording” tab after clicking the settings button in the main interface, and select the checkbox of “hide desktop icons when recording” and “Hide float bar when recording”.

The destination of storing the screenshots will be customized by your own settings. If you did not set it before, just visit the default location to store the screenshot.

Go to the “Output” tab after clicking the settings button in the main interface, and find the path of “Location of output files”.

For Mac users, you can save the screenshots as PNG.

For Windows users, the saved image formats can be PNG, JPG, JPEG, BMP, GIF and TIFF.

While you run this software to start a video or audio recording, there is a default set for you. You can customize the recording settings for every recording. You can also customize a recording preset, which will apply to every or multiple recording.

On run this software, click “Manage” from the dropdown list of “More”, then you will create a new recording preset, where you should select the recording display screen, record area, webcam, sound, microphone, video format, audio format, audio volume, video/audio quality, etc.

To switch your PC theme to Aero in Windows 7, you can right-click your mouse to open “Properties” and move the side scroll bar to find the “Aero Themes” in the following window. Or you can simply open “Computer” in the “Windows” icon and move to “Properties”> “Advanced system settings”> “Advanced”. Here you can tap “Settings” to make adjustments to the visual effects.

And you are also suggested to search “services.msc” in the “Search” icon from scratch and then tap “Windows Management Service” under the “Service” column. You can open “Properties” and click the drop-down list in “Startup Type” and tick “Automatic”. Remember to start the “Service Status” before you save the changes. After that, you can enjoy the Aero theme on your Windows 7 system.

If you failed to record video using this software and the following error messages pops up,

Failed to record, as your sound card is occupied by other applications. Please check it and free the sound card, or try to restart the computer.

You can solve the problem by the following 2 methods:

►Find and disable the voice chatting software, audio tuning programs or other recording programs.

► Restart your computer if you are not sure which program occupies the sound card.

While the recording task failed and you see the following error messages,

Recording failed, for some changes in your graphics driver or sound card driver. Please restart the program and try recording again.

It means that the failed recording task is caused by the modified graphics card or sound card. While you are running Vidmore Game Recorder, the graphics card or sound card may switch or exit on computer automatically, then this software will fail to record. For solving it, you should restart Vidmore Game Recorder.

Starting with Windows 10 version 1903, an additional setting is available on camera and microphone settings pages, which provides limited control over desktop apps that access your camera and microphone using supported methods.

Vidmore Game Recorder will need you to enable the camera and microphone access to record the videos and audio.

Just click Start icon, select Settings, click Privacy, click Camera, toggle on the button under Camera, and toggle on the button of Vidmore Game Recorder.

Follow the above steps to enable the microphone access again on your Windows computer.

Some specific sound card can be detected only if the speaker is plugged as well. So, you should plug the audio jack into computer correctly and restart the recorder to fix it.

If the sound/graphic card drivers are not compatible or outdated, it will also lead to the failed recording.

What you should do is to reinstall and update the drivers.

Press Windows key + X key, select Device Manager, find Display adapters and expand it, then right-click your graphic card to select Update driver, or Uninstall device.

Compatibility mode of Vidmore Game Recorder can let you use this software on more Windows versions. However, once you fail to record the audio, you should uncheck the Compatibility mode.

Right-click the Vidmore Game Recorder icon, select Properties, go to the Compatibility tab, and then uncheck Run this program in compatibility mode for: , meanwhile, check Run this program as an administrator.

After that, just restart the software to start recording audio again.

If Windows Defender Firewall is enabled on your Windows PC, you could not be able to capture your iPhone screen successfully. To fix this problem, you need to turn off Windows Defender Firewall. To start with, you need to search Control Panel in the search box, then select System and Security to continue. After that, choose Windows Defender Firewall, then choose Turn Windows Defender Firewall on or off from the left panel of the window. Now, you can check the box next to Turn off Windows Defender Firewall and click OK.

To ensure the excellent performance of your OS, you need to update your graphics card driver for high-quality images and videos.

For Mac users, what you need is to check your macOS version and acquire the available update in About This Mac section. After you choose Update Now and then install the latest macOS system on your Mac, there will be the newest graphics driver built-in to guarantee the screen recording and other operating process.

If you are using Windows, you can visit Device Manager in the Menu and open Display Adapters to update the drivers manually or automatically. And it can also be practical to visit the official manufacturer website of graphics card drivers like NVIDIA or GeForce to select and download the compatible graphics card driver with your computer.