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Vidmore Video Enhancer Frequently Asked Questions

Check out the full list of frequently asked questions (FAQs) and answers related to Vidmore Video Enhancer.

License & Activation

I purchased the product but didn’t get a license code. What shall I do?

Generally, you will receive the license code via email within one hour after the order is completed. If you have not received it in time or lost it, please contact support@vidmore.com. We will send you the license code immediately.

How to register Vidmore Video Enhancer

1. Open the register window.

2. Enter your email address and registration code.

3. Click “Activate” to finish the registration.

Does the license key work for both Windows and Mac versions?

No, you can’t use a license key of the Windows version in a Mac version. If you bought the wrong version, you can contact our support team (support@vidmore.com) within 7 days and exchange the license key.

What shall I do, if the license code is invalid?

1. Make sure you have installed the right product, and the right Windows or Mac version.

2. Copy the license code directly from the email and paste it in the program, to avoid typing errors. There is no “o” or “l” in the license code.

3. Take a screenshot of the registration window and send it to our support team (support@vidmore.com) for further help.

Can I transfer my license key to a new computer?

Yes, but the license key needs to be reset. Contact our support team (support@vidmore.com) and send us your order information (order number, license key). Then we’ll help you reset the key.

Enhance Video Quality

Can Vidmore Video Enhancer increase the resolution of a video?

Yes, you can get HD videos from SD videos, or convert 480p videos to 720p, 1080p, even 4K with excellent image quality.

How to solve crash while running Vidmore Video Enhancer?

If the program crashes while running, please make sure you are running the latest version of the program and try again.

If it still crashes after the update you can try to uninstall and reinstall Vidmore Video Enhancer.

If none of the above ways work, please find the log files and contact our support team (support@vidmore.com) for further help.

What input video formats does Video Enhancer support?

Vidmore Video Enhancer support:

4K Video: 4K H.265/HEVC Video, 4K H.264/MPEG-4 AVC, 4K TS, 4K AVI, WebM-VP8 4K WebM, WebM-VP9 4K WebM, 4K H.264 TS, XviD 4k, 4K H.264 FLV, 4K MKV FLV, Youtube 4K

HD Video: MTS, TS, M2TS, TP, TRP, HD MPG, HD MPEG, HD MPEG2, HD MPEG4, HD MP4, HD WMV, QuickTime HD MOV

General Video: TS, MTS, M2TS, MXF, TRP, TP, MP4, M4V, QT, MOV, MPG, MPEG, MPEG2, MPEG4, MJPG, MJPEG, AVI, 3GP, 3G2, FLV, MOD, TOD, RM, RMVB, WMV, ASF, MKV, SWF, F4V, VOB, DAT, DV, DIF, OGM, WTV, DVR-MS, Bink video, WebM

Can I use the Video Enhancer on my Mac?

Vidmore Video Enhancer is compatible with both Windows and Mac. You can download the mac version to your Mac.

Other Questions

How to do if Vidmore Video Enhancer gives me the error code 4001?

This may be due to the registration number is not activated. Please contact customer service (support@vidmore.com) to reset the registration code.

Can I install this program on my two computers?

The registration code for this application can be only used on one computer. And it will be invalid if you use it on the second machine until we reset it for you.

How to update Vidmore Video Enhancer?

You can always download the latest version of Vidmore Video Enhancer on the product page. If there’s a big upgrade, you can also choose “Check Update” under the menu to get the latest update.

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